Here are some answers to common questions

Why Do I Need a Dog Walker or Pet Sitter? 

 

You might be asking yourself, who really needs a dog walker? Many of our clients are working professionals, busy parents, travelers or simply people always on the go. Dogs and pets alike appreciate stability and routine. 

 

 

Do you have business insurance and are your pet sitters/ dog walkers background checked? 

 

Yes to both! We have full dog walking, pet sitting and pet taxi bonding and insurance coverage through the Business Insurers of the Carolinas. All Out of the Kennel owners and staff are covered under our policy. In addition, each of our pet sitters and dog walkers are employees of Out of the Kennel. We have a strict vetting process that includes submission of a background check, training and monitoring of visits. 

How will I know when you're visiting my pets?

 

At the Meet and Greet, we discuss the best times to visit your pets. While we try to stay as close to the time agreed upon, visits may take place within an hour of that time frame. *We keep a tighter schedule on visits when it comes to our puppy clients because we know they are much more time sensitive! 

 

At every visit, you will receive a text message with a photo of your pet from your sitter so that you know when we are at your home and how your pets are doing. Many clients choose to respond or not respond - it's totally up to you. This allows you to be in constant contact with us during our visit. 

What form of payment do you accept?

 

You can pay via credit card or PayPal through our client portal or by cash or checks made out to Out of the Kennel.

Who will have access to my home?

 

At the meet and greet we collect two copies of your keys. One copy is stored in a locked safe, while the other is issued to your assigned pet sitter. You will meet your assigned pet sitter and provide permission before they are ever granted access to your home. Each key is coded and does not have any identifiable information such as owner's name or address. Your dog walker/ pet sitter that you meet at the meet and greet and OOTK owners will be the only ones with access to your home.

Do you hold on to my keys after services have been completed?

 

That is up to you. We hold on to the majority of our client's keys after pet sitting services have been completed to use for future visits. If you would like your keys returned, we will be happy to schedule a time to drop off your keys at your convenience. For key drop offs, there is a charge of $10. 

What happens if my assigned pet sitter has an emergency? 

In the event that your assigned pet sitter has an emergency and cannot make their visit, we will notify you, you and explain the situation. With your permission we will either send a backup pet sitter or work with you to resolve the issue. 

Can I contact you if I have anymore questions?? 

Absolutely! Please contact us if you have any questions or concerns. We are super happy to help and want to make sure we can best serve your needs. Call us at (972) 364-7019 or email us at info@outofthekennel.com.

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(214) 931-9963 | info@outofthekennel.com